RETURNS & REFUNDS POLICY

A considered approach to every concern — handled with care and fairness.

1. WHEN RETURNS ARE ACCEPTED

We accept returns only in the following cases:

– Product received is damaged

– Incorrect product delivered

– Manufacturing defect

To qualify:

– Return request must be raised within 48 hours of delivery

– Product must be unused and in original packaging

– Clear proof (images or video) must be provided

2. WHAT WE CANNOT ACCEPT

Due to hygiene and product nature, we do not accept:

– Opened or used products

– Fragrance preference concerns

– Requests raised after 48 hours of delivery

– Missing original packaging

3. HOW TO REQUEST A RETURN

Email us at support@ahyana.in with:

– Order ID

– Description of the issue

– Images or video proof

Most requests are reviewed within 24–48 hours.

4. WHAT HAPPENS NEXT

– Your request is carefully reviewed

– Approval is based on provided evidence

– Our team will share the next steps with you

5. REFUNDS

Once approved:

– Refunds are processed within 5–7 business days

– Amount is credited to the original payment method

Note: Bank processing times may vary and are beyond our control.

6. REPLACEMENT OPTION

In eligible cases, we may offer a replacement instead of a refund to ensure you receive the correct product.

7. ORDER CANCELLATION

– Orders can be cancelled only before dispatch

– Once shipped, cancellation is not possible

8. RETURN SHIPPING

– Pickup may be arranged by us (if serviceable in your area)

– In some cases, self-shipping may be required and reimbursement may apply where applicable

9. FAIR USAGE POLICY

To maintain service quality, repeated misuse of return requests may result in refusal of future claims.

10. NEED HELP

Email: support@ahyana.in

We are here to assist you with care and fairness.